Detailed Description of Goods and/or Services
Muca is an online store in the organic and natural pet product industry.
Agreement of Sale
An agreement of sale between Muca and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Muca.
Subject to availability and receipt of payment, orders will be processed within one working day.
All orders are dispatched via courier service within 7 working days of receipt of payment . A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods and services by Muca is subject to availability. In cases of unavailability, Muca will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Muca.
If a product is damaged or broken when you receive it, you must inform Muca within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the reason is satisfactory, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account unless otherwise agreed upon. Upon receipt, we will inspect the item and if not of our usual quality, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, returns need to be made within 7 working days of receiving product and are bound by the same conditions.
If you receive the wrong product you must contact Muca within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.
Muca shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here
Muca respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted
Payment may be made via Visa or MasterCard or by Instant EFT, the details of which will be provided during the checkout process.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Muca via Payfast who use the strictest forms of encryption.
Customer Details Separate from Card Details
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the card holder is South Africa. The transaction currency is South African Rand (ZAR).
Muca takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Muca accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products sold on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of Domicile
This website is governed by the laws of South Africa and Muca chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 1 Somerset Close, Parklands, 7441
Muca may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Muca based in South Africa
Muca Contact Details
Email: [email protected]